What is better osTicket or Front? Reviewing products to get the best Help Desk Software doesn't have to be hard. On our review platform, you can easily match osTicket and Front and right away see their differences. We allow you to examine their functions, supported devices, support service, costs, terms, and many more.
You may also examine their overall score (7.1 for osTicket vs. 8.8 for Front) and overall customer satisfaction level (N/A% for osTicket vs. 90% for Front). Devote time to examine your leading alternatives and determine which one is right for your company. Similarly, you have to check the vendor’s credibility; can you count on them and will they still be operating in the future?
In the event you want to quickly locate the optimal Help Desk Software according to our experts we recommend you check out these solutions: Freshdesk, Zendesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
No Help Desk Software will be perfect enough to cover all the requirements of a specific team. Though key functionalities of osTicket and Front are important you should also carefully examine the integrations offered by each service. In many cases your team will already be using various kinds of SaaS software in your company and it’s much more beneficial to opt for software that integrate well with each other. That way you can ensure a reliable exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.
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