What is better Oracle Service Cloud or Serena Service Manager? Specific organizations need different types of Customer Support Software. To learn which service meets your requirements, think about evaluating various solutions feature by feature along with their terms and prices. Similarly, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Oracle Service Cloud (7.8) vs. Serena Service Manager (7.0) for total quality and efficiency; Oracle Service Cloud (100%) vs. Serena Service Manager (93%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both solutions side by side and see which solution has more benefits.
People who want to save some time or want a advice from our experts might want to investigate these top choices for this year: .
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
In the event you continue having second thoughts about which service will work best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how wide is its online presence. For example Oracle Service Cloud Twitter profile has currently 17437 followers. At the same time Serena Service Manager Twitter is followed by 1663 users.
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