NinjaOne (Formerly NinjaRMM) & SysAid & Freshservice 2026 Comparison

NinjaOne (Formerly NinjaRMM)

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

NinjaOne (Formerly NinjaRMM)

List of Features

Monitoring and alerting
Endpoints
Cloud engine
Network management agent
Activity monitoring
Conditions and notifications
Remediation
Network Management
Discovery wizard
NetFlow
SNMP Monitoring
Syslog collection
Automation
Remote access
TeamViewer integration
Background management
Webroot and ThreatTrack deployment
OS and third-party patching
Reporting and advanced search
Administration
User access control
Organization groups
Policy management
Branding

Pricing Info

NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:

Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support

Ninja + Remote Access + Antivirus

Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection

Custom

Enhance Ninja with add-ons
Network management
EDR solutions
NOC services
Integrated backup services
Security training

Learn more about NinjaOne (Formerly NinjaRMM) pricing

Integrations

NinjaOne (Formerly NinjaRMM)

Integrations

NinjaOne integrates with the following business systems and applications:

Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Mitchell and Company, SidNetworks, Status Pros

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.

Company Email

[email protected]

Contact No.

+1-888-542-8339

Company's Address

657 Mission St.
San Francisco, CA 94105
USA

NinjaOne (Formerly NinjaRMM) Comparisons

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Popular NinjaOne (Formerly NinjaRMM) Alternatives

Product Name

Score

NinjaOne (Formerly NinjaRMM) Best Competitors for 2026 9.3

NinjaOne (Formerly NinjaRMM) Best Competitors for 2026 9.1

NinjaOne (Formerly NinjaRMM) Best Competitors for 2026 8.8

NinjaOne (Formerly NinjaRMM) Best Competitors for 2026 8.4

NinjaOne (Formerly NinjaRMM) Best Competitors for 2026 7.0

SysAid

vs

An award given to products our B2B experts find especially valuable for companies

SmartScore™

9.2

User Satisfaction

98%

Pricing:

by quote

SysAid

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

SysAid

List of Features

Ticket management
Self-service portal
Knowledge base
Password reset
Remote control
CMDB
Chat
Automation
Hardware/software inventory management
Help desk integration
Patch Management
Monitoring
Broadcast messages

SysAid

Pricing Info

SysAid provides tailored price quotes based on your business needs and the size of your team.

Learn more about SysAid pricing

SysAid

Integrations

Once integrated, you’ll benefit from extended capabilities from within SysAid.

BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.

Company Email

[email protected]

Contact No.

+1-800-686-7047

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

SysAid Comparisons

Name

Comparision

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Popular SysAid Alternatives

Product Name

Score

SysAid Best Competitors for 2026 8.8

SysAid Best Competitors for 2026 8.6

SysAid Best Competitors for 2026 8.0

SysAid Best Competitors for 2026 7.1

Freshservice

SmartScore™

9.4

User Satisfaction

97%

Pricing:

Starting from $7

Freshservice

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Freshservice

List of Features

Basic Ticketing
Self Service Portal
Knowledge Base
Intelligent Automation Tools
CMDB
SLA Management
Scheduler
Agent Collision
Service Catalog
Contract Management
Asset Reporting
Basic Reporting
Advanced Reporting
Enterprise Reporting
Portal Customization
Widgets
MSP Plugin
Unlimited Mailboxes
Custom Mailbox
Domain Mapping
IP Whitelisting
Time Tracking
Announcements
Satisfaction Surveys
Incident Management
Problem Management
Change Management
Release Management
Multiple Portal Languages
Multiple SLA Policies
Multiple Business Hours
Customizable Agent Roles
Priority Matrix
Round Robin
1 Free Custom SSL
Integrated Game Mechanics

Freshservice

Pricing Info

Freshservice offers a plan for modern enterprises as well as add-ons. It has a 14-day free trial where you access all its features. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Pro – $49/agent/month, billed annually ($59/agent/month)

Pro Day Pass – $7/agent

Freddy AI Agent – $49/100 sessions

Learn more about Freshservice pricing

Freshservice

Integrations

Native Integrations

Facebook
Twitter
Salesforce
Sugar CRM
Capsule
FreshBooks
Atlassian Jira
Harvest
Google Apps
Google Calendar
Google Analytics
Google Contacts
Gmail Gadgets
Google Hangouts
Google Drive
LogMeIn Rescue
HelpOnClick
iContact
Zoho CRM
Snap Engage
Nimble
Shopify
FetchFlow
Knowlarity
MailChimp
Campaign Monitor
Highrise
Olark
Constant Contact
WorkFlowMax
SurveyMonkey
Dropbox
Screenr
PivotalTracker
Zapier
Batchbook
Amazon Web Services
Bomgar
Box

Third party Integrations

Userlike
Magento
Woo Themes
OneSky

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

American National Bank, Battery Giant, Rubik

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.