What is better NinjaOne (Formerly NinjaRMM) or eDesk? If you’re having a hard time deciding on the best Help Desk Software product for your situation, we suggest that you compare and contrast the available software and discover which one offers more benefits. For example, here you can examine NinjaOne (Formerly NinjaRMM) (overall score: 8.6; user rating: 93%) vs. eDesk (overall score: 8.0; user rating: 100%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget. Having a clear table to compare their features will significantly improve the odds of finding the best product for your company. Look closely at other factors of the software like ease-of-use, flexibility, scalability, and pricing options.
Those of you who are pressed for time or need a IT Service Software suggestion from our team might want to examine these top choices for this year: LiveAgent, Zendesk, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You should pay attention to the fact that while both NinjaOne (Formerly NinjaRMM) and eDesk may have an excellent range of features each app could be created for a different company size. If you are analyzing various solutions you may want to focus on a business type they are aimed at. Certain functionalities might scale up with no problem for big enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for advanced features that you may never actually use.
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