Nicereply
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customers can rate and comment on emails from you
- Detailed API
- Detailed statistics on ratings
- Integration with help-desk systems
- Redirecting to arbitrary website after rating
- Simple customization of rating page
Pricing Info
Pricing Info
Nicereply offers three plans and a 30-day free trial on all accounts:
Mini
- $49/month
- 100 ratings received
Start
- $99/month
- 250 ratings received
Grow
- $199/month
- 1000 ratings received
Business
- $299/month
- 2500 ratings received
Integrations
Integrations
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
- A unique ticket ID in ticket URL
- It has unique identifiers for agents, e.g. jack-daniels or 348592
- It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Nicereply Comparisons
Popular Nicereply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Custom branded portal
- Customer self-service portal
- Customer surveys and feedback
- Guided workflows and actions
- Integrated live chat tool
- Knowledgebase search/suggest
- Mobile support portal
- Multichannel interaction management
- Multimedia-enhanced articles
- Multi-site content publishing options
- Parature Facebook portal
- Personalized support responses
- Ratings and related topics
- Search-optimized article content
- SEO optimization portal
- Social media support
- Ticket management
- Unified agent desktop
- Unified knowledgebase
Integrations
Parature supports the following integrations:
- Salesforce Sales Cloud
- Microsoft Dynamics CRM Online
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
Company Email
support@parature.com
Contact No.
Company's Address
Parature Comparisons
Popular Parature Alternatives
In case you are still having second thoughts about which software will perform best in your case it might be a good idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how large is its online presence. For instance, in case of Facebook Nicereply has 509 likes on their official profile while Parature profile is liked by 1853 people.
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