What is better MetaCaseDesk or Velaro? Getting the proper Help Desk Software product is as straightforward as comparing the good and weaker functions and terms offered by MetaCaseDesk and Velaro. Here it's also possible to match their general scores: 8.0 for MetaCaseDesk vs. 8.7 for Velaro. Or you can look at their general user satisfaction rating, 100% for MetaCaseDesk vs. 91% for Velaro.
We suggest that you take some time to examine their specific functions and decide which one is the better option for your organization. What’s more bear in mind to consider your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile platform to help you work on the go.
In the event you would like to quickly decide on the top Help Desk Software according to our experts we advise you try out the following products: Salesforce Service Cloud, Freshdesk, Zendesk.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
All the data, information and experiences that we offered in this comparison were collated from official company pages, advertising content available online, real-life experience from real customers as well as our own everyday use of each app by a professional reviewer. We pay a lot of attention to extensively test every app, as a result we not only study it internally, but we also correlate our findings with experiences of other members from the SaaS community.
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