What is better MetaCaseDesk or Intercom? We are here to simplify the process of reviewing Help Desk Software products for you. For example, on this page you can look at the overall performance of MetaCaseDesk (8.0) and contrast it with the overall performance of Intercom (8.9). You may also match their overall user satisfaction rating: MetaCaseDesk (100%) vs. Intercom (96%).
Furthermore, research their capabilities in detail to determine which product can better deal with your company’s requirements. Generally, any business solution must let you to comfortably check the big picture, all the while allowing you easy access to the details.
Users who are pressed for time or need a Help Desk Software suggestion from our experts might want to investigate these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
All the data, facts and statistics that we offered in this analysis were collected from official vendor websites, promotional materials available online, real-life experience from real users as well as our personal everyday use of every product by a professional reviewer. We pay a lot of attention to extensively study every service, as a result we not only test it on our own, but we also match our results with opinions of other people from the B2B community.
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