What is better Medallia or Serena Service Manager? Getting the proper Customer Support Software product is as easy as evaluating the good and weaker functionalities and terms offered by Medallia and Serena Service Manager. Here you can also match their all round scores: 6.8 for Medallia vs. 7.0 for Serena Service Manager. Or you can verify their general user satisfaction rating, 98% for Medallia vs. 93% for Serena Service Manager.
We suggest that you take some time to review their specific functions and figure out which one is the better alternative for your company. Moreover. bear in mind to factor in your company’s or industry’s special situation, such as, a multilingual solution for a global company or a mobile version to help you work on the go.
As of now, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
No Customer Support Software will manate to solve all the needs of a company. Though key functionalities of Medallia and Serena Service Manager are obviously a priority you should also thoroughly explore the integrations supported by each solution. In many cases you will already be making use of other types of B2B software in your company and it’s always wiser to select apps that integrate well with one another. That way you can be certain of a reliable exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one product and the next.
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