What is better Medallia or Serena Service Manager? Today’s enterprises require the most effective Customer Support Software product to remain competitive. On this page we help you with buying the right product, by allowing you to compare Medallia and Serena Service Manager down to the very details of their individual features.
You may as well check our overall scoring values, which rate the software all round quality and performance. Medallia got a 6.8 score, while Serena Service Manager has a score of 7.0. Likewise, you can compare their general user satisfaction rating: 98% (Medallia) against 93% (Serena Service Manager). Remember to select the application that best answers your top needs, not the software with a lot of features.
At this time, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Please keep in mind that even though both Medallia and Serena Service Manager may have an excellent set of features each solution could be designed for a different company size. If you are analyzing various solutions you should give some attention to a business type they are meant for. Some elements may scale up well for huge enterprises but if you have a small or medium company it’s frequently more sensible to stay away from paying for complex functionalities that you might never have a chance to use.
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