What is better ManageEngine ServiceDesk Plus or Spiceworks? If you need a reliable Customer Support Software product for your organization you must make time to compare several alternatives. It doesn’t have to be tricky, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can find ManageEngine ServiceDesk Plus’s overall score of 8.7 and compare it against Spiceworks’s score of 8.6; or ManageEngine ServiceDesk Plus’s user satisfaction level at 100% versus Spiceworks’s 99% satisfaction score.
The assessment will allow you to spot the good and bad points of each software, and make up your mind on which matches your requirements better. Aside from the robust features, the software that is easy to understand and use is always the better product.
Those of you who don't have much time or need a Service Desk Software advice from our experts might want to try out these top choices for the current year: Freshservice, Zendesk, LiveAgent.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you choose a service that you believe will be an actual asset for your company you shouldn’t simply focus on what reviewers have to say about it. In many cases individual experience with the solution may change, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of ManageEngine ServiceDesk Plus and Spiceworks estimate their contact with the product. Our algorithm is based on detailed analysis of product mentions on other sites, social networks as well as blogs, so you are going to obtain a complete and credible picture of what other people think about each service. In this case ManageEngine ServiceDesk Plus has a total satisfaction rating at 100% while for Spiceworks 99% of users say they had a positive experience with it.
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