What is better Spiceworks or NinjaOne (Formerly NinjaRMM)? Choosing the right Customer Support Software for your company is complicated with so many features, choices, and terms to check. But, depending on our review platform will make it possible for you to simplify the selection steps by displaying all major apps in a single location.
For example, you can compare Spiceworks and NinjaOne (Formerly NinjaRMM) for their functions and overall scores, in this case, 8.6 and 8.6, respectively. Furthermore, you can compare which product has better general user satisfaction rating: 99% (Spiceworks) and 93% (NinjaOne (Formerly NinjaRMM)) to find out which software is better for your organization. Don’t simply buy the software with the cheapest price, but the solution that offers the most cost-effective value.
People who are pressed for time or could use a IT Service Software suggestion from our team may want to try out these top choices for the current year: Freshservice, Zendesk, LiveAgent.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In the event you are still having second thoughts about which product will perform best in your case it might be a good idea to investigate each service’s social metrics. These metrics are usually a way to see how popular every app is and how extensive is its online presence. For instance Spiceworks Twitter account has currently 30995 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 people.
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