What is better ManageEngine ServiceDesk Plus or GoBrunch? Today’s companies seek the top Customer Support Software product to keep on being competitive. On this page we help you with choosing the best service, by allowing you to examine ManageEngine ServiceDesk Plus and GoBrunch down to the very details of their individual offers.
It's also possible to check our general scoring values, which rate the software general quality and performance. ManageEngine ServiceDesk Plus got a 8.7 score, while GoBrunch has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (ManageEngine ServiceDesk Plus) against 99% (GoBrunch). Keep in mind to opt for the application that best addresses your most crucial issues, not the application with a lot of features.
We know that not all companies have the time to test a large number of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Zendesk, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you test different Customer Support Software services you shouldn’t only analyze their list of features and offered pricing plans. Keep in mind the service must be matching your standards and team so the more flexible their offer the better. Explore which OSes are supported by ManageEngine ServiceDesk Plus and GoBrunch and ensure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a key element for many firms.
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