What is better ManageEngine ServiceDesk Plus or ContractHero? Getting the most effective Contract Lifecycle Management (CLM) Software product is all about evaluating various solutions and determining the top software for your specific needs. Our unique system will give you an instant look at the general rating of ManageEngine ServiceDesk Plus and ContractHero. For all round quality and performance, ManageEngine ServiceDesk Plus scored 8.7, while ContractHero scored 8.0. On the other hand, for user satisfaction, ManageEngine ServiceDesk Plus earned 100%, while ContractHero earned 94%.
Below it's also possible to check their functionalities, terms, plans, etc. to find out which software will be more appropriate for your needs. One critical element to assess is if the software lets you to enable/disable permissions on different types of users to protect any sensitive corporate data.
As of now, the leading solutions in our Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
When you compare various Contract Lifecycle Management (CLM) Software services you shouldn’t only explore their list of features and available pricing packages. Keep in mind the solution should be matching your needs and company so the more flexible their offer the better. Learn what OSes are supported by ManageEngine ServiceDesk Plus and ContractHero and ensure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and geographies are supported, because this might be a critical factor for many companies.
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