What is better ManageEngine ServiceDesk Plus or ContractHero? When selecting the best Contract Lifecycle Management (CLM) Software for your business it is recommended that you review the characteristics, pricing, as well as other crucial details concerning the product and vendor. Here, you can check the parallels and disparities between ManageEngine ServiceDesk Plus (overall score at 8.7 and user satisfaction at 100%) and ContractHero (overall score at 8.0 and user satisfaction at 94%).
It's also possible to check out their particulars elements, like tools, plans, pricing, conditions, etc. Moreover, analyze the terms closely for information on extra charges, such as, installation, separate support plan, upgrade fees, storage fees, and others.
We did our best to prepare reviews of all popular Service Desk Software products offered out there, but among them these three deserved our special attention: Zendesk, LiveAgent, Freshservice.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as important as functionalities and customer support level are pricing options provided by ManageEngine ServiceDesk Plus and ContractHero. Although pricing should not be the sole factor it’s without a doubt a significant thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up if your business expands. Be sure that you don’t select pricing plans that have complex features that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a reliable overview of what it’s like to work with ManageEngine ServiceDesk Plus and ContractHero.
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