What is better ManageEngine ServiceDesk Plus or BoldDesk? Purchasing the suitable Help Desk Software product is as easy as comparing the strong and weaker functionalities and terms offered by ManageEngine ServiceDesk Plus and BoldDesk. Here it's also possible to match their general scores: 8.7 for ManageEngine ServiceDesk Plus vs. 8.0 for BoldDesk. Or you can check their general user satisfaction rating, 100% for ManageEngine ServiceDesk Plus vs. 96% for BoldDesk.
We suggest that you take some time to study their specific functions and determine which one is the better alternative for your company. Moreover. remember to consider your company’s or industry’s special circumstances, for instance, a multilingual app for a global staff or a mobile app to help you work on the go.
We realize that not all people have enough time to examine a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Freshservice, LiveAgent, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
All the data, information and reviews that we shared in this analysis were collected from official company sites, advertising materials available online, real-life experience from real clients as well as our own everyday use of every app by a professional reviewer. We put a lot of effort to extensively analyze each solution, therefore we not only study it on our own, but we also correlate our findings with opinions of other members from the SaaS community.
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