What is better LiveOps or iperceptions? Getting the most effective Customer Support Software product is all about assessing different solutions and identifying the top application for your specific needs. Our proprietary process will give you a quick look at the general rating of LiveOps and iperceptions. For total quality and performance, LiveOps scored 7.1, while iperceptions scored 7.3. On the other hand, for user satisfaction, LiveOps earned 99%, while iperceptions earned N/A%.
Below it's also possible to verify their functions, terms, plans, etc. to see which software will be more suitable for your situation. An important feature to assess is if the application can enable and disable restrictions on various types of users to protect any critical corporate data.
Our experts made sure to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
If you are still having second thoughts about which product will perform best for your company it may be a good idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every app is and how extensive is its online presence. For instance LiveOps Twitter account has currently 7029 followers. At the same time iperceptions Twitter is followed by 914 users.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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