What is better LiveOps or Helpshift? If you want to get a convenient way to learn which Customer Support Software product is better, our unique method gives LiveOps a score of 7.1 and Helpshift a score of 8.9 for total quality and performance. Moreover, LiveOps is rated at 99%, while Helpshift is rated 89% for their user satisfaction level.
You can also compare their product details, such as features, tools, options, plans, costs, and much more. Find out if the software can customize at least part of its funnels to ensure it fits your own business procedures.
Our team put a lot of effort to review all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
If you compare different Customer Support Software software you shouldn’t just explore their list of features and provided pricing packages. Consider that the solution must be matching your requirements and business so the more flexible their offer the better. Check which OSes are supported by LiveOps and Helpshift and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a key element for many firms.
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