What is better LiveHelpNow or MetaCaseDesk? The perfect Help Desk Software is a service that can address your company’s unique requirements. It is possible to determine which option works really with your industry if you compare a wider range of products before you decide which one is the best.
For example, LiveHelpNow and MetaCaseDesk are scored at 7.3 and 8.0, respectively, for total quality and performance. Similarly, LiveHelpNow and MetaCaseDesk have a user satisfaction rating of N/A% and 100%, respectively, which shows the general feedback they get from customers. Even better, reach put to a regular client of the software and solicit their opinion regarding the software in question.
We did our best to review all popular Help Desk Software solutions that you can find on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
MetaCaseDesk can be easily integrated with any other SharePoint website. You can also integrate it with a 3rd Party tool, or authenticate a user using 3rd Party API authentication.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
With MetaCaseDesk, companies can easily strengthen their brand image on the market, improve customer relationships and customer satisfaction ratios.
If you continue having second thoughts about which product will be best in your case it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular every service is and how wide is its online presence. For example, in case of Facebook LiveHelpNow has 628 likes on their official page while MetaCaseDesk profile is liked by 602 people.
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