What is better LiveHelpNow or CA Service Desk Manager? You can use our scoring system to help you get a general idea which Help Desk Software product is better for your company. For overall product quality, LiveHelpNow received 7.3 points, while CA Service Desk Manager gained 8.5 points. At the same time, for user satisfaction, LiveHelpNow scored N/A%, while CA Service Desk Manager scored 99%.
Information regarding their characteristics, tools, supported platforms, customer service, and more are provided below to give you a more correct assessment. Remember to purchase only the functions your company needs so you don’t waste cash for functions which are redundant.
Those of you who want to save some time or would like to get a Help Desk Software advice from our experts might want to try out these top choices for the current year: Zendesk, Salesforce Service Cloud, Freshdesk.
Out of the box, LiveHelpNow integrates with the following applications:
Google Analytics and Adwords
Join.me Cobrowsing
SalesForce CRM
Twitter
Webhooks
MailChimp
HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
When you choose a product that you think will work best for your team you shouldn’t simply focus on what professionals have to say about it. In many cases personal experience with the app may be different, depending on your own preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick overview of how real users of LiveHelpNow and CA Service Desk Manager estimate their experience with the solution. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you will obtain a complete and reliable overview of what other people think about every software. In this example LiveHelpNow has a total satisfaction rating at N/A% while for CA Service Desk Manager 99% of users claim they had a positive experience with it.
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