What is better LiveAgent or ConnectWise Automate? You can use our scoring system to help you get a general idea which Customer Support Software product is better for your business. For overall product quality, LiveAgent attained 9.4 points, while ConnectWise Automate gained 8.5 points. Meanwhile, for user satisfaction, LiveAgent scored 99%, while ConnectWise Automate scored 92%.
Specifics of their functions, tools, supported platforms, customer support, and more are given below to provide you with a more versatile comparison. Keep in mind to choose only the functions your company needs so as not to waste resources for functions that you won’t be using.
We did our best to prepare reviews of all popular Help Desk Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.
ConnectWise Automate integrates with the following business systems and applications:
ConnectWise Manage
ConnectWise Control
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Innovative Computing Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools. The software solution is also very intuitive to use even though it is highly technical. It is known for its robust automation modules.
When you select a solution that you think will be an actual asset for your business you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the product may be different, depending on specific preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate overview of how actual users of LiveAgent and ConnectWise Automate evaluate their contact with the app. Our system is built around detailed analysis of product mentions on other websites, social media and blogs, so you will obtain a full and credible picture of what other people think about every solution. In this example LiveAgent got a total satisfaction rating at 99% while for ConnectWise Automate 92% of people claim they had an enjoyable experience with it.
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