What is better Lighthouse Desktop or Inkling Knowledge? The perfect Knowledge Management Software is a solution that can tackle your company’s specific requirements. It is possible to determine which alternative works really with your enterprise if you examine several products before you decide which one is the best.
For instance, Lighthouse Desktop and Inkling Knowledge are scored at 7.7 and 9.7, respectively, for general quality and performance. Likewise, Lighthouse Desktop and Inkling Knowledge have a user satisfaction rating of 96% and 91%, respectively, which suggests the general satisfaction they get from customers. Even better, talk to an existing customer of the software and ask for their opinion about the solution in question.
Our team put a lot of effort to review all popular Knowledge Management Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Lighthouse Desktop integrates with the following applications:
LivePerson
Facebook Messenger
Alexa
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Orange, Globe Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.
Inkling Knowledge is a platform for empowering your frontline workforce to deploy actions that are in accordance with situations and company rules and procedures. If you are interested in training and keeping your employees updated with regulations with this solution, you can request tailored enterprise pricing from the sales team by phone, email, or web form.
A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently. It helps you to streamline the process of capturing helpful content, organizing them in meaningful ways, and deploying them organizational-wide for easy retrieval by your customer-facing teams.
No Knowledge Management Software will be able to cater to all the needs of a specific team. Though core features of Lighthouse Desktop and Inkling Knowledge are important you should also thoroughly study the integrations offered by each product. Very often you will already be using other types of B2B software in your company and it’s definitely wiser to choose solutions that integrate well with each other. If you do that you will be able to ensure a reliable exchange of information between your teams and apps, which can really reduce time spent on migrating between one app and the other.
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