What is better Lighthouse Desktop or HelpCenter.io? There are lots of Knowledge Management Software products out there these days. The best way to find out which one fits your needs best is to evaluate them side by side. For example, here you can examine Lighthouse Desktop and HelpCenter.io for their overall score (7.7 vs. 8.0, respectively) or their user satisfaction rating (96% vs. 96%, respectively).
You can also compare their individual modules and pricing terms and other useful facts below. When matching products make sure to analyze their related functions and mark their distinctive elements to have a clearer picture of both deals. Likewise, keep in mind to evaluate other factors including security, backup, usability, and customer service.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: ServiceNow Knowledge Management, Zendesk, Zendesk.
Lighthouse Desktop integrates with the following applications:
LivePerson
Facebook Messenger
Alexa
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Orange, Globe Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.
You shouldn’t expect just a wide set of features and scalable pricing from a reliable Knowledge Management Software. Almost as important as key features is a quality customer support. You want to make sure that in a situation where you have any questions about Lighthouse Desktop or HelpCenter.io, or you run into a problem, or maybe you’ll want to ask for a specific change or feature beneficial to your business you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at the very least a knowledge base you can use.
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