What is better LiaCX or FeedbackFive? Specific firms need different types of Customer Experience Management Software. To understand well which service meets your needs, consider reviewing various alternatives feature by feature an taking into consideration their terms and pricing. Likewise, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: LiaCX (8.6) vs. FeedbackFive (8.4) for general quality and efficiency; LiaCX (100%) vs. FeedbackFive (100%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. A simple, practical way is to list the strengths and weaknesses of both solutions side by side and see which solution is better.
Our team put a lot of effort to prepare reviews of all popular Customer Experience Management Software solutions that you can find out there, but among them these three caught our special attention: Zendesk, Smartlook, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
FeedbackFive offers several SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your needs:
Free
50 emails / month
3 campaigns
2 ASINs to track
1 user
1 store
Basic – $9.99 / month
250 emails / month
3 campaigns
2 ASINs to track
Unlimited Users
1 store
Pro – $29.99 / month
1500 emails / month
10 campaigns (per store)
5 ASINs to track
Unlimited users
2 stores
$10 / additional store
$0.0075 per additional email
Enterprise – starts at $59.99 / month
Up to 1,000,000 emails / month
Unlimited campaigns
10 ASINs to track
Unlimited users
5 stores
$10 / additional store
At most $0.0075 per additional email (could be less)
In the event you are still having doubts about which product will work best for your company it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular a given software is and how large is its online presence.For instance, if you look at LiaCX LinkedIn page you’ll see that they are followed by 1429 users. In case of FeedbackFive the number of followers on their LinkedIn page is 30.
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