What is better Kommunicate or Ameyo? There is a wide range of Customer Support Software products available for businesses today. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can review Kommunicate and Ameyo for their overall score (8.7 vs. 7.6, respectively) or their user satisfaction rating (96% vs. 96%, respectively).
You can even review their functions and pricing conditions as well as other valuable facts below. When matching products make sure you compare their similar advantages and mark their differences to get a clearer picture of both deals. Similarly, remember to evaluate secondary factors including security, backup, usability, and helpdesk support.
In the event you would like to quickly identify the top Customer Support Software according to our review team we advise you check out the following products: Freshdesk, Freshdesk Omni, Zendesk.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
You don’t want simply a broad range of features and flexible pricing plans from a popular Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Kommunicate or Ameyo, or you face some problems, or perhaps you’ll need to request a specific update or functionality useful to your team you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from personal training or at least an FAQ you can use.
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