What is better Kixie or ScreenConnect? Specific companies want different types of Customer Support Software. To understand well which solution fits your needs, consider evaluating various solutions feature by feature along with their terms and prices. Similarly, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.
The results are: Kixie (7.7) vs. ScreenConnect (9.0) for general quality and usefulness; Kixie (N/A%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and low points and find out which software is a more sensible choice for your company. A simple, practical tactic is to list the advantages and disadvantages of both solutions side by side and see which software has more benefits.
Our experts made sure to review all popular Call Center Software services that you can find out there, but among them these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you pick a product that you think will work best for your business you shouldn’t only focus on what professionals have to say about it. In many cases personal experience with the app may change, depending on specific preferences and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate overview of how actual users of Kixie and ScreenConnect estimate their contact with the service. Our system is built around complex analysis of product mentions on other sites, social networks as well as blogs, so you are going to obtain a complete and credible landscape of what other clients think about every service. In this example Kixie got a total satisfaction rating at N/A% while for ScreenConnect 96% of people claim they had a positive experience with it.
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