What is better Kixie or ScreenConnect? A good way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Kixie and ScreenConnect and see their capabilities compared thoroughly to help you decide on which one is the more effective product.
Also, you can review their overall ratings, such as: overall score (Kixie: 7.7 vs. ScreenConnect: 9.0) and user satisfaction (Kixie: N/A% vs. ScreenConnect: 96%). Check their varying features and similarities and discover which one outperforms the other. Likewise, imagine your company tomorrow; will your business outgrow the app in the next 3-5 years?
Right now, the best services in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and opinions that we shared in this comparison were taken from official company pages, advertising resources available online, real-life experience from real users as well as our personal direct use of each solution by an expert. We do our best to extensively study each solution, so we not only test it internally, but we also compare our findings with views of other users from the SaaS community.
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