What is better Kapdesk or Help Scout? To successfully purchase the most effective and productive Help Desk Software for your firm, you should compare products available on the market. For instance, here you can match Kapdesk’s overall score of 8.0 against Help Scout’s score of 8.9. You may also evaluate their general user satisfaction: Kapdesk (100%) vs. Help Scout (98%).
Furthermore, you can compare their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are improving your chances to pick the best software for your needs. It goes without saying you have to know your unique needs to realize which software addresses those needs.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
You should note that while both Kapdesk and Help Scout may provide an outstanding array of features each app may be created for a different business size. If you are comparing features you may want to pay attention to a company type they are catering to. Some elements could scale up with no problem for huge enterprises but if you run a small or medium business it’s often more sensible to stay away from paying for complex features that you might never have a chance to use.
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