What is better KANA Express or Medallia? Today’s businesses require the most effective Customer Support Software product to stay competitive. On this page we help you with choosing the best product, by allowing you to assess KANA Express and Medallia down to the very details of their individual functions.
You may as well examine our overall scoring values, which rate the software overall quality and performance. KANA Express got a 6.5 score, while Medallia has a score of 6.8. Likewise, you may compare their general user satisfaction rating: 96% (KANA Express) against 98% (Medallia). Remember to choose the application that best addresses your top needs, not the software with a lot of features.
In case you you need to quickly find the best Customer Support Software according to our experts we recommend you take a look at these solutions: Freshdesk Omni, Freshdesk, Zendesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Both KANA Express and Medallia were reviewed by a group of independent SaaS experts who prepared a detailed examination of all core elements of every app. Their ultimate rating was calculated using our unique SmartScore algorithm which calculates a separate partial score to each factor such as: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a service prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
