What is better KANA Express or Medallia? You have so many Customer Support Software solutions in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, we let you assess the tool, stipulations, available plans, and more details of KANA Express and Medallia.
You can evaluate their score (6.5 for KANA Express vs. 6.8 for Medallia) and user satisfaction level (96% for KANA Express vs. 98% for Medallia). The scores and ratings offer you an overall idea how both of these software products perform. In addition, find out if the solution can integrate with existing business apps to guarantee greater productivity.
Those of you who don't have much time or could use a Customer Support Software recommendation from our experts may want to take a look at these top choices for the current year: Freshdesk Omni, Freshdesk, Zendesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
All the data, facts and opinions that we shared in this analysis were gathered from official vendor pages, advertising content available online, actual experience from real customers as well as our individual hands-on use of every product by an expert. We put a lot of effort to thoroughly examine every software, as a result we not only examine it ourselves, but we also compare our findings with views of other people from the SaaS community.
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