What is better JourneyFlow or LiaCX? It’s easy to our scoring system to provide you with a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, JourneyFlow received 8.0 points, while LiaCX received 8.6 points. Meanwhile, for user satisfaction, JourneyFlow scored 100%, while LiaCX scored 100%.
Information regarding their characteristics, tools, supported platforms, customer service, and more are given below to provide you with a more versatile analysis. Remember to get only the tools your company needs to avoid wasting cash for features that you won’t be using.
If you need to quickly find the best Customer Experience Management Software according to our review team we suggest you examine one of these products: Zendesk, Smartlook, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
In case you are still having doubts about which product will work best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular a given solution is and how extensive is its online presence. For example JourneyFlow Twitter profile has currently 2395 followers. At the same time LiaCX Twitter is followed by 762 users.
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