What is better JitBit HelpDesk or Helprace? You have such a huge number of Help Desk Software alternatives in today’s market that deciding on the best product can be overwhelming. On our comparison page, we let you assess the functions, pricing terms, available plans, and more details of JitBit HelpDesk and Helprace.
You can examine their score (9.2 for JitBit HelpDesk vs. 8.0 for Helprace) and user satisfaction level (100% for JitBit HelpDesk vs. 90% for Helprace). The scores and ratings present you with an overall idea how these two software products perform. In addition, check if the solution can integrate with existing business apps to promote greater productivity.
People who don't have much time or need a Help Desk Software advice from our team may want to examine these top choices for the current year: Salesforce Service Cloud, Zendesk, Freshdesk.
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
It may not always be enough to just compare JitBit HelpDesk and Helprace with one another. Although reliable features, pricing plans and user experience are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards claimed by every app. In many cases a less dominant service may turn out to be a great choice that was distinguished with B2B awards such as our Great User Experience Award which proves that in spite of lesser market presence it’s a significant contender to the solutions that dominate the market.
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