Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Service Desk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
Bug Tracking Dashboard
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
Console Recorder
- XMLHttpRequest logs
- JavaScript errors
Browser Extensions
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
Pricing Info
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
Integrations
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Netflix, Compass, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
Company Email
Company's Address
Dr. Schoberstraße 23 Perg, 4320 Austria
Usersnap Comparisons
Popular Usersnap Alternatives
It may not always be sufficient to just compare Jira Service Desk and Usersnap against each other. Although reliable features, pricing plans and user reviews are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every solution. In many cases a less popular software may turn out to be a great choice that was a winner of many SaaS awards such as our Supreme Software Award which proves that in spite of lesser market presence it’s a worthy contender to the apps that dominate the market.
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