What is better Jira Service Desk or QB Techs? If you’re getting a difficult time choosing the right Customer Support Software product for your circumstances, it’s a good idea to compare the available software and discover which service offers more positive aspects. For instance, here you can compare Jira Service Desk (overall score: 9.0; user rating: 96%) vs. QB Techs (overall score: 8.0; user rating: N/A%) for their overall performance.
You can also see which one provides more features that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to match their features will significantly increase the likelihood of obtaining the right product for your company. Pay attention to other factors of the software like ease-of-use, adaptability, scalability, and pricing terms.
Our experts made sure to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:
Bookkeeping Services – $49.95/hour
Casting/Posting/Importing of Transactions
Categorization or Classification into Respective Accounts
Checking, Credit Card, Paypal and Other Liability accounts.
Monthly Reconciliation Reports
Invoicing/Billing
Aging analysis
Data Analysis
Financial Reporting
Preparation of Monthly, Quarterly, and Yearly Financial Statements
Payroll Services – $99.95/hour
Commission Reports
Timesheets
Wages and Salaries Statements (Employee Wise, Department Wise),
Bonus and all other benefits statements.
Pay Slip and Pay Checks
Leave Encashment
Vacations and Sick Leave Tracking
Determination of the Payroll Taxes Withheld (Liability)
All IRS Obligation like Form W2, W3 and 940.
401K, Medical Insurance and other deductions from the employees’ Paychecks.
Workers Compensation Reporting
All required obligations towards your independent contractors
Financial Analysis – $49.95/hour
Internal/External Analysis:
Ratio Analysis,
KPI (Key performance indicator) Analysis
PESTEL Analysis
SWOT Analysis
Determination of the Overall Objectives, Mission and Vision of an idea
QuickBooks Solutions – $599.95
QuickBooks Setup and Training
Data Integration (QuickBooks and 3rd part apps for different industries.
Complete AP/AR and Reconciliation Solutions through applications where necessary.
QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.
You shouldn’t expect exclusively a broad range of features and scalable pricing plans from a credible Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Jira Service Desk or QB Techs, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature useful to your company you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can enjoy individual training or at the very least a knowledge base you can use.
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