What is better Jira Service Desk or Miradore? Getting the right IT Asset Management Software product is as easy as assessing the solid and low features and terms offered by Jira Service Desk and Miradore. Here it's also possible to match their overall scores: 9.0 for Jira Service Desk vs. 8.8 for Miradore. Or you can verify their general user satisfaction rating, 96% for Jira Service Desk vs. 100% for Miradore.
We suggest that you put some effort and review their unique features and determine which one is the better alternative for your business. Likewise, bear in mind to consider your company’s or industry’s special situation, for example, a multilingual app for a global team or a mobile app to help you work on the go.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Miradore offers Free and Premium plans. Pricing is based on the number of devices you need to support. The free version is also available for startups and small companies with basic requirements.
Free – $0
Stay up-to-date with your device fleet and secure an unlimited number of devices for free.
Unlimited Devices
Device Inventory
Lock & Wipe Device
Reset Passcode
Configuration for Passcode
User Import
Android Enterprise and Zero-Touch
Samsung Knox Mobile Enrollment
Apple Business Manager
Dashboard and Analytics
Premium – $3.30 per device / month
Gain full control over devices and automate device management across multiple platforms.
All Free features +
Kiosk Mode and Other Usage Restrictions
Deploy applications
Patch management for Windows
Blacklist and whitelist applications
Deploy apps purchased from Apple Business or School Manager
Managed Google Play Store application deployment
Manage any device (f.ex. monitors, printers, VR headsets and other peripheral devices)
Drive encryption for workstations
Secure Container
Data management (File deployment, contacts)
Automate application deployment
Automate deployment of configuration profiles
Automate deployment of files
Automate deployment of web shortcuts or Web Clips
Create business policies based on device/user grouping
Web service API
Define permissions based on device groups
Access to MSP portal for managing multiple Miradore sites
Premium+ – $4.75 per device / month
Everything in Premium, PLUS integrations to streamline device workflows, and natively integrated remote support.
An easy-to-use mobile device management solution that offers scalable features to manage devices easier, faster, and more cost-efficiently. It provides application management, user provisioning, group policies, patch management, and automation features.
The apps compared on this page are only a small part of our entire IT Asset Management Software category and you should take into account that there might be more reliable alternatives available. If you would like to guarantee you make the optimal decision for your business we strongly urge you to analyze more apps first. It may also be a good idea to consult our top 10 IT Asset Management Software ranking to find out which services are now the best ones and leaders in the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
