What is better Jira Service Desk or klink.cloud? Finding the perfect Customer Support Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our unique algorythm provides you with a quick look at the general rating of Jira Service Desk and klink.cloud. For total quality and performance, Jira Service Desk scored 9.0, while klink.cloud scored 8.7. On the other hand, for user satisfaction, Jira Service Desk earned 96%, while klink.cloud earned 94%.
Below it's also possible to check their features, terms, plans, etc. to determine what application will be more appropriate for your company. One critical element to check is if the software lets you to enable and disable permissions on various types of users to secure any confidential business data.
We did our best to review all popular Customer Support Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
klink.cloud offers various enterprise pricing plans to enhance communication and support. These plans scale with business growth, ensuring continuous improvement.
klink.cloud’s open API feature integrates with businesses’ existing systems and applications. It also integrates with other solutions such as:
Hubspot
Salesforce
Microsoft Dynamics
Pipe Drive
ZOHO CRM
Zendesk Sell
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Asia Royal Hospital, Ninja Van
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
klink.cloud is a cloud-based communication platform that offers omnichannel communication, automation, analytics, and CRM integration for businesses seeking customer service.
In case you continue having doubts about which app will work best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given app is and how extensive is its online presence. For example Jira Service Desk Twitter account has currently 86083 followers. At the same time klink.cloud Twitter is followed by 0 users.
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