What is better Jira Service Desk or BigID? Examining products to find the best IT Asset Management Software doesn't have to be difficult. On our review platform, you can easily match Jira Service Desk and BigID and quickly evaluate their unique elements. We allow you to take a look at their capabilities, supported devices, customer support, prices, terms, and more.
You can also review their overall score (9.0 for Jira Service Desk vs. 8.7 for BigID) and overall customer satisfaction level (96% for Jira Service Desk vs. 97% for BigID). Take your time and review your leading choices and determine which one is right for your company. Likewise, you must assess the software company’s background; are they reliable and will they still be on the market a few years from now?
People who are pressed for time or need a Customer Support Software recommendation from our team may want to examine these top choices for this year: Freshdesk Omni, Zendesk, Freshdesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Deploying BigID is easy as it integrates with popular business apps and cloud-based software. Integrations include:
Office 360
Zendesk
Slack
Salesforce
Gmail
Workday
Sharepoint
Netsuite
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American Airlines, American Express, The Home Depot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A modern data intelligence platform that enables enterprises to discover, manage, and protect data critical to their business. Powered by machine learning, the software allows for more efficient, consistent, and scalable data governance across any data in the cloud or data centers. It makes it possible for companies to know their data and take action for protection, privacy, and perspective.
Please pay attention to the fact that while both Jira Service Desk and BigID may offer a reliable set of features every service could be created for a different company size. If you are studying different apps you should focus on a business size they are catering to. Specific functionalities might scale up well for large enterprises but if you own a small or mid-sized business it’s frequently better to refrain paying for complex features that you might never have a chance to use.
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