What is better iTouchVision Contact Centre or Vivantio? There is a wide range of CRM Software products in the market these days. The ideal way to find out which one fits your needs best is to check them side by side. As an example, here you can examine iTouchVision Contact Centre and Vivantio for their overall score (7.2 vs. 8.4, respectively) or their user satisfaction rating (N/A% vs. 93%, respectively).
Additionally, you can check their capabilities and pricing conditions along with other valuable facts below. When matching products make sure to check their corresponding capabilities and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to evaluate secondary features like security, backup, usability, and customer service.
We realize that not all businesses have the time to examine a large number of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the category are: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No CRM Software will manate to cover all the needs of a specific team. While core features of iTouchVision Contact Centre and Vivantio are obviously a priority you should also thoroughly analyze the integrations provided by a given app. Very often your team will already be making use of some other SaaS software in your company and it’s definitely more beneficial to go with software that integrate well with each other. If you do that you will be able to ensure an effortless transfer of information between your teams and services, which can considerably reduce time spent on migrating between one app and the next.
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