What is better Issuetrak or SysAid? The best Help Desk Software is a product that can deal with your company’s specific needs. It’s easy to determine which solution is best suited for your business if you review numerous products before you decide which one is the best.
As an example, Issuetrak and SysAid are scored at 8.5 and 9.2, respectively, for all round quality and performance. Similarly, Issuetrak and SysAid have a user satisfaction rating of 100% and 98%, respectively, which shows the general feedback they get from customers. Better yet, reach put to a regular customer of the software and ask for their comments concerning the solution in question.
In the event you want to quickly find the best Help Desk Software according to our review team we recommend you try out these products: Freshdesk, Salesforce Service Cloud, Zendesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Please note that while both Issuetrak and SysAid may provide a top quality array of features every service may be created for a different company size. If you are comparing features you should focus on a company size they are aimed at. Specific functionalities may scale up with no problem for huge enterprises but if you own a small or medium company it’s usually more sensible to refrain paying for customized functionalities that you may never use.
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