What is better Iperius Remote or ManageEngine ServiceDesk Plus? Finding the right Help Desk Software product is as straightforward as assessing the solid and weak functionalities and terms offered by Iperius Remote and ManageEngine ServiceDesk Plus. Here it's also possible to match their general scores: 8.0 for Iperius Remote vs. 8.7 for ManageEngine ServiceDesk Plus. Or you can check their general user satisfaction rating, 67% for Iperius Remote vs. 100% for ManageEngine ServiceDesk Plus.
We suggest that you take some time to study their differences and determine which one is the better choice for your organization. Moreover. don’t forget to consider your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile version to help you work in the field.
We did our best to prepare reviews of all popular Help Desk Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Almost as essential as useful features and client support responsiveness are pricing options made available by Iperius Remote and ManageEngine ServiceDesk Plus. While price should not be a deciding factor it’s definitely a significant thing to consider. You should count on a flexible pricing package that can be adjusted to your company size and easily scaled up every time your team grows. You should be certain you don’t choose pricing plans that have extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly because enterprises can usually benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with Iperius Remote and ManageEngine ServiceDesk Plus.
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