What is better iperceptions or Vivantio? Specific organizations want different types of Customer Support Software. To find out which solution meets your requirements, think of comparing various solutions feature by feature along with their terms and pricing. Likewise, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: iperceptions (7.3) vs. Vivantio (8.4) for general quality and performance; iperceptions (N/A%) vs. Vivantio (93%) for user satisfaction rating. Check out their high and low points and find out which software is a better choice for your company. One simple but effective tip is to note down the pros and cons of both solutions side by side and find out which app is better.
Users who don't have much time or could use a recommendation from our team might want to examine these top choices for the current year: .
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
When you test different Customer Support Software solutions you shouldn’t just look at their list of features and offered pricing plans. Consider that the app should be meeting your needs and business so the more flexible their offer the better. Explore which OSes are supported by iperceptions and Vivantio and ensure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, as this might be a key element for many companies.
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