What is better iperceptions or ScreenConnect? When you need an effective Customer Support Software product for your business you must remember to compare different options. It doesn’t have to be complex, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can find iperceptions’s overall score of 7.3 and compare it against ScreenConnect’s score of 9.0; or iperceptions’s user satisfaction level at N/A% versus ScreenConnect’s 96% satisfaction score.
The assessment will help you find out the pros and cons of each service, and make up your mind on which matches your requirements better. On top of the rich features, the application that’s simple to grasp and use is always the better choice.
At this time, the leading products in our category are: .
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want exclusively a wide range of features and adjustable pricing plans from a popular Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to make sure that when you have any questions about iperceptions or ScreenConnect, or you face some problems, or perhaps you’ll need to ask for a specific update or functionality useful to your team you can trust in a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. What is more, it’s a major asset if you are able to enjoy personal training or at the very least an FAQ you can use.
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