What is better InvGate Service Desk or Help Scout? It’s easy to our scoring system to provide you with a general idea which Help Desk Software product is will work better for your business. For overall product quality, InvGate Service Desk attained 8.7 points, while Help Scout received 8.9 points. At the same time, for user satisfaction, InvGate Service Desk scored 100%, while Help Scout scored 98%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are available below to help you get a more accurate analysis. Remember to purchase only the features your business requires to avoid wasting money for tools that are unnecessary.
We are aware that not all businesses have enough time to examine a large number of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: Zendesk, Freshservice, LiveAgent.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
No Help Desk Software will be perfect enough to cater to all the requirements of a business. Even though main functionalities of InvGate Service Desk and Help Scout should matter you should also thoroughly examine the integrations supported by every product. Quote frequently your team will already be working with some other SaaS software in your company and it’s definitely wiser to choose apps that integrate well with each other. If you do that you can ensure a reliable transfer of data between your teams and services, which can really reduce time spent on migrating between one software and the other.
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