What is better Interactive Intelligence CaaS or ProProfs Help Desk? A good way to find the appropriate Customer Support Software product for your business is to match the solutions against each other. Here you can compare Interactive Intelligence CaaS and ProProfs Help Desk and see their features compared in detail to help you select which one is the superior product.
Similarly, you can review their overall ratings, for instance: overall score (Interactive Intelligence CaaS: 7.7 vs. ProProfs Help Desk: 8.5) and user satisfaction (Interactive Intelligence CaaS: 100% vs. ProProfs Help Desk: 100%). Browse through their differences and similarities and find out which one outperforms the other. Moreover, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
Those of you who want to save some time or could use a Customer Support Software suggestion from our experts may want to try out these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
The apps compared on this page are merely a sliver of our complete Customer Support Software category and you should remember that there may be better alternatives available. If you would like to make sure you make the optimal decision for your business we strongly encourage you to try out more services first. You may also want to study our top 10 Customer Support Software ranking to find out which software are at the moment the highest-ranking ones and leaders in the market.
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