What is better INSTANT Insight or CustomerSuccessBox? With various features, pricing, terms, and more to evaluate, choosing the right Customer Experience Management Software for your company is hard. Nevertheless by using our system, it's easy to match the features of INSTANT Insight and CustomerSuccessBox including their general score, respectively as: 7.0 and 8.6 for overall score and 94% and 95% for user satisfaction.
You can also compare them feature by feature and find out which application is a more suitable fit for your company. Remember to use a free trial first prior to opting in for a plan to see how the program works in practical situations.
Our team put a lot of effort to review all popular Customer Experience Management Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
All the data, facts and opinions that we provided in this analysis were collected from official company sites, advertising resources available online, actual experience from real customers as well as our individual hands-on use of each product by a professional reviewer. We pay a lot of attention to thoroughly examine every app, therefore we not only analyze it ourselves, but we also compare our results with experiences of other people from the B2B community.
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