What is better NICE inContact CXone or VICIdial? A good way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare NICE inContact CXone and VICIdial and see their functions compared thoroughly to help you select which one is the more effective product.
Likewise, you can compare their overall ratings, including: overall score (NICE inContact CXone: 8.8 vs. VICIdial: 8.0) and user satisfaction (NICE inContact CXone: 91% vs. VICIdial: 90%). Examine their differences and similarities and find out which one outperforms the other. Moreover, think about how your business will look like in the future; will your company outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular Call Center Software products that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Almost as important as functionalities and user support level are pricing plans offered by NICE inContact CXone and VICIdial. Although cost should not be the sole aspect it’s definitely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your business size and easily scaled up when your business develops. Make sure you don’t pick packages that have additional functionalities that you won’t find useful and always make an effort to contact with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a practical overview of what it feels like to work with NICE inContact CXone and VICIdial.
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