What is better NICE inContact CXone or Teleduce? With different functions, pricing, details, and more to compare, finding the right CRM Software for your business is tough. However by using our system, it's easy to match the features of NICE inContact CXone and Teleduce including their general score, respectively as: 8.8 and 8.0 for overall score and 91% and N/A% for user satisfaction.
You can also assess them feature by feature and find out which software is a more effective fit for your company. Keep in mind to ask for a free trial first prior to getting a plan to experience how the software performs in real scenarios.
We realize that not all businesses have the time to scrutinize a large number of various services, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Every time you research different CRM Software apps you shouldn’t simply explore their list of features and offered pricing plans. Keep in mind the solution should be meeting your needs and team so the more flexible their offer the better. Check which systems are supported by NICE inContact CXone and Teleduce and make sure you will get mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, because this could be a key element for many businesses.
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