Salesforce LiveMessage
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Live Chat Popup Customization
- User Queuing
- Departments
- Canned Replies
- Star Rating System
- Offline Messages
- Foresight Technology
- Real-Time Visitor Monitoring
Pricing Info
Pricing Info
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
Personal – £9.99/month
- Ideal for small personal websites
- 1 user/staff account
- Unlimited liver chats per day
- System customization
- Stats & Reporting
Standard – £14.99/month
- Suitable for growing websites
- 3 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Business – £49.99/month
- For growing businesses
- 10 user/staff accounts
- Unlimited charts per day
- Departments
- System customization
- Stats & Reporting
Bespoke – Starts at £299/month
- A customizable live chat solution
- Dedicated server
- A bespoke live chat system
- White-labeling
Integrations
Integrations
IMsupporting provides plugins that allow you to integrate the software with the following CMS tools:
- Drupal
- WordPress
- Blogger
- Joomla
- BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Graham Smart
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A live chat messaging software which helps business website owners and staff engage with customers in real-time and increase conversions.
Company Email
Sales@IMsupporting.com
Company's Address
IMsupporting LTD
36 The Larches, Abbeymead, Gloucester,
United Kingdom, GL4 5WR
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Pricing:
Starting from $75
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Landline Texting to Existing Office, 800 Numbers for the US, New Numbers for Non-US Locations
- Facebook Messenger Integration
- SMS Texting
- Custom Workflows
- Two-Way Text Messaging Channel
- Standard SMS Text Messages
- Sync and Log Text Chat with Leads, Person Accounts, Contacts
- Bulk SMS Text Messaging Campaigns
- Lead Nurturing
- Outbound Text Messages
- Appointment Reminders
- Notifications
- Interactive Message Response (IMR)
- Text-to-Case
- Omnichannel Integration
- Smart Routing
- Customer Feedback and Analytics
- Multiple, Simultaneous Chat Sessions
- Picture Messaging/MMS
- Conversation History
- Complete SMS Text Solution
- Business-Class Text Platform
- Click-to-Text Feature on Website
Pricing Info
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Integrations
Salesforce LiveMessage integrates with the following:
- SMS texting (custom workflow via Lightning Process Builder)
- Facebook Messenger
- Salesforce Service Cloud (Console required)
- Salesforce Sales Cloud (Console required)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PGE, Ultra Music Festival, NCR Silver
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A mobile messaging platform through SMS and Facebook for delivering personalized customer support.
Company Email
Contact No.
Company's Address
Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
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You should keep in mind that even though both IMsupporting and Salesforce LiveMessage may offer a reliable range of features each product might be created for a different company size. If you are analyzing various solutions you should give some attention to a company size they are meant for. Some elements might scale up effectively for huge enterprises but if you have a small or mid-sized company it’s often more sensible to avoid paying for complex features that you might never have a chance to use.
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