What is better iHelpDesk or ConnectWise Control? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is better for your business. For overall product quality, iHelpDesk attained 6.5 points, while ConnectWise Control earned 9.0 points. Meanwhile, for user satisfaction, iHelpDesk scored 100%, while ConnectWise Control scored 100%.
Information regarding their unique elements, tools, supported platforms, customer service, etc. are given below to give you a more correct review. Keep in mind to choose only the tools your business requires so you don’t waste money for tools which are redundant.
Our team put a lot of effort to prepare reviews of all popular products offered out there, but among them these three deserved our special attention: .
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which service will be best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular a given software is and how wide is its online presence. For example iHelpDesk Twitter account has currently 1 followers. At the same time ConnectWise Control Twitter is followed by 11151 people.
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