Kayako
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Lead Generation
- Customer Support
- Integrations with Popular Messenger Apps
- Site Chat Widger/Chatbot Builder
- Easy and Seamless Human Agent Takeover
Pricing Info
Pricing Info
Hybrid.Chat offers the following basic and enterprise pricing packages:
Starter – Free
- 100 monthly conversations
- 1 Chatbot or domain
- Embed Widgets
Basic – $29/month or $25/month (Annual Billing)
- 1,000 monthly conversations
- 3 Chatbots or domains
- Embed Widgets
- Webhooks & Integrations
Pro – $49/month or $39/month (Annual Billing)
- 10,000 monthly conversations
- 10 Chatbots or domains
- Embed Widgets
- Webhooks & Integrations
Agency – Custom Enterprise Pricing
- Unlimited monthly conversations
- Unlimited Chatbots or domains
- Embed Widgets
- Webhooks & Integrations
Integrations
Integrations
Hybrid.Chat integrates with the following business systems and applications:
- Slack
- MatterMost
- Telegram
- HipChat
- SalesForce
- Zoho CRM
- HighRise
- SugarCRM
- PipeDrive
- HelpDesk
- Zendesk
- Freshdesk
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A business chat software that combines the power of intelligent chatbots and human focus. Users can create and deploy chatbots to engage with customers, visitors, and potential customers, providing them with smart responses to their queries.
Company Email
hello@hybrid.chat
Contact No.
Company's Address
Smarter.Codes
F 429, Industrial Area
Phase 8b, Mohali
India
Hybrid.Chat Comparisons
Popular Hybrid.Chat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Support ticketing with email integration
- Fully featured live chat for your customer service portal and website
- Real-time visitor tracking
- Real-time messaging for help center and website
- Set SLAs to keep on top of customer conversations
- Phone call tracking and recording
- Enhanced self-service portal
- Advanced ticket workflows, rules and automations
- Customizable tickets, chats and customers
- Custom fields to collect all information needed
- Enhanced customer and organization profiles for CRM
- Multiple-plan support
- Ticket reply and resolution deadline management
- Set business hours for accurate performance tracking
- Slack integration
- Automatic escalation rules to prevent unaddressed customer queries
- Mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box help desk reports
- Custom reports via Kayako Query Language
- Schedule reports are automatically sent to your inbox
- Multi-lingual customer support and localizations
- Customizable look and feel of the help desk
- Strong support for ecommerce to increase sales and improve loyalty
- Intuitively designed Help Center enable customers to help themselves
- Rich customer and organization profiles
- Simple webhook integration to push customer data into Kayako
- Shared inbox enhances collaboration
Pricing Info
Free
- Up to 3 agents
- Live chat and email
- Basic Help Center
- 600+ integrations with Zapier
Inbox – $9/agent per month
- All Free features, plus:
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Team – $15/agent per month
- All Inbox Features, plus:
- Support workflow
- SLA and business hours
- Advanced Insights
- Macros
- Single sign-on
Growth – $29/agent per month
- All Team features, plus:
- Powerful automation
- Custom views, fields, and forms
- Custom reporting
- Multi-brand, multi-language
- Advanced Help Center customization
- Organization profiles
Scale – $59/agent per month
- All Growth features, plus:
- Advanced workflow customization
- Internal Help Center
- Shared organizations
- Custom security policies
- Custom roles and permissions
- Salesforce integration
Enterprise – Custom pricing starts at $90/agent
Integrations
- 123FormBuilder
- ActiveCampaign
- Basecamp
- BigCommerce
- Campaign Monitor
- Chargebee
- Chargify
- Constant Contact
- Customer Thermometer
- Dropbox
- Drupal
- Eventbrite
- Flowdock
- Freshbooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- G Suite
- Google Analytics
- Google Calendar
- Google Drive
- Help Desk Migration
- Hootsuite
- HubSpot CRM
- Infusionsoft
- InsightSquared
- Intercom
- JIRA Software
- Joomla
- MailChimp
- Marketo
- Microsoft Dynamics CRM
- Microsoft Outlook
- Nicereply.com
- Nimble
- Pardot
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- Quickbooks
- Recurly
- Salesforce
- SalesforceIQ
- SAML Single Sign-on
- Shopify
- Slaask
- Slack
- Stripe
- Sugar CRM
- SurveyGizmo
- SurveyMonkey
- SyncDojo
- Teamwork Projects
- Trello
- Typeform
- Webhooks
- WHMCS
- WooCommerce
- WordPress
- Wufoo
- Xero
- Yammer
- More apps from Kayako community
- REST API integrates with your apps and backend systems
- Zapier
- Zoho CRM
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Company Email
sales@kayako.com
Contact No.
Company's Address
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Kayako Comparisons
Popular Kayako Alternatives
No Customer Support Software will be able to solve all the needs of a company. Even though key functionalities of Hybrid.Chat and Kayako are important you should also thoroughly study the integrations offered by each software. In many cases you will already be working with other types of SaaS software in your company and it’s always wiser to choose solutions that integrate well with one another. That way you can guarantee a smooth transfer of information between your teams and apps, which can significantly reduce time wasted on migrating between one solution and the next.
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