What is better Hybrid.Chat or Intercom? If you wish to get a quick way to learn which Customer Support Software product is better, our exclusive algorythm gives Hybrid.Chat a score of 8.0 and Intercom a score of 8.9 for overall quality and performance. In addition, Hybrid.Chat is rated at N/A%, while Intercom is rated 96% for their user satisfaction level.
You can also assess their product details, including features, tools, options, plans, prices, and many more. Check if the application lets you to customize a few of its processes to guarantee the app complements your own business workflows.
Those of you who don't have much time or need a Live Chat Software suggestion from our experts may want to take a look at these top choices for the current year: Pipedrive, Vision Helpdesk, Zendesk.
Hybrid.Chat integrates with the following business systems and applications:
Slack
MatterMost
Telegram
HipChat
Facebook
WeChat
SalesForce
Zoho CRM
HighRise
SugarCRM
PipeDrive
HelpDesk
Zendesk
Freshdesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A business chat software that combines the power of intelligent chatbots and human focus. Users can create and deploy chatbots to engage with customers, visitors, and potential customers, providing them with smart responses to their queries.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Both Hybrid.Chat and Intercom were tested by a panel of independent B2B experts who conducted a detailed study of all core elements of each solution. Their ultimate rating was calculated with unique SmartScore system which provides an individual partial score to each element such as: main functionalities, customer support, mobile device support, security, client satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect important to a business so we do our best to pay attention to all sides of a service prior to coming up with its final score.
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