Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Cloud Storage
- Sync across mobile & desktop devices
- File Management
- File Locking
- Public File Sharing
- Team Workspaces
- Activity Streams and Notifications
- Huddle Notes
- Dashboard Views
- Email Integration
- Native Mobile Apps
Pricing Info
Pricing Info
Huddle is available starting at $10/user/month. To get to know each plan’s features and figure out which one is right for you, you may request a demo from the vendor and talk with their industry experts. Contacting Huddle is also required to get the complete pricing information of the plan that fits with your business needs.
Starter
- 10-99 Users
- 10 GB File Upload Limit
- 100 GB Storage
- 100 Workspaces
- Account manager
- Approvals
- Bookmarks
- Company manager
- Domain whitelisting
- Encryption in Transit/at Rest
- Email Support
- 2 Factor Authentication
- File management
- Mobile PIN
- O365 integration
- Online Knowledge Base
- Public Links
- User management
- Version control
Hubble
- All Starter features
- 15 Users Minimum
- 10 GB File Upload Limit
- 500 GB Storage
- 500 Workspaces
- Free 3 external users
- Document Comparison
- Files Request
- Quick Launch
- SSO/MDM
- Tasks
- View online only
Plus
- All Hubble features
- 20 Users Minimum
- 10 GB File Upload Limit
- 1 TB Storage
- Unlimited Workspaces
- Free 5 external users
- Advanced Download
- Custom overview
- Custom URL/Account branding
- Video preview
- Workspace templates
Premier
- All Plus features
- 100 Users Minimum
- 10 GB File Upload Limit
- Unlimited Storage
- Unlimited Workspaces
- Free unlimited external users
- FedRAMP
- Customer Success Manager
Integrations
Integrations
Huddle integrates with the following business systems and applications:
- Okta
- OneLogin
- Centrify
- Ping Identity
- Salesforce
- SharePoint
- SkySync
- Mobile Iron
- MS Outlook
- MS Office
- Google For Work
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Baker Tilly International, Deloitte, USAid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Huddle transforms the way you work by enabling organizations to store, discover, share and work on content with others simply & securely in the cloud.
Company Email
info@huddle.com
Contact No.
Company's Address
2 Leman Street
2nd Floor Aldgate Tower
London, E1 8FA
United Kingdom
Huddle Comparisons
Popular Huddle Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Please note that while both Huddle and Freshdesk may have a reliable array of features each app could be aimed at a different company size. If you are studying different apps you may want to focus on a business size they are catering to. Some functionalities could scale up well for large enterprises but if you run a small or medium business it’s frequently more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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