What is better HP Service Manager or Banckle Live Chat? Purchasing the suitable Help Desk Software product is as easy as assessing the good and weak functionalities and terms offered by HP Service Manager and Banckle Live Chat. Here you can also match their general scores: 8.3 for HP Service Manager vs. 6.5 for Banckle Live Chat.
Or you can verify their general user satisfaction rating, 98% for HP Service Manager vs. 94% for Banckle Live Chat. We suggest that you put some effort and analyze their differences and decide which one is the better alternative for your organization. Likewise, bear in mind to take into account your company’s or industry’s special situation, for example, a multilingual software for a global staff or a mobile platform to help you work in the field.
We did our best to prepare reviews of all popular products offered out there, but among all the ones we reviewed these three deserved our special attention: .
HP Service Manager offers integration with the following business systems and applications:
Ayehu
ERPM
IBM RTC
HP uCMDB
Oracle Enterprise Manager
VMware vSphere
UCCE
Seamless Technologies
Northcraft Analytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tunisie Electronique, HEMIT, University of Pretoria
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HP Service Manager is a service desk solution that provides businesses a vast selection of ITSM capabilities, big data, and social collaboration features.
Real time translation of language depending on the location of the customer in real time to reduce communication barriers and make them feel supported to improve sales conversion
Live customer support using mobile iPhone, iPad and Android apps
Live chat solutions on top third-party platforms including such as WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart, among others
No limitation of using the web interface all the time
Visitor monitoring and tracking
Real-time Visitor Monitoring
Better monitoring of website traffic sources
Easy access of visitors’ demographical information
Banckle Live Chat allows you to pay every month, every year (with 10 percent off), or every two years (30 percent off). You can also get Banckle Live Chat along with its sister products for a total package which is up to 40 percent off.
For a 2-year term, you get 30% off the regular price:
Startup ($49/month): 60 Conversations
Startup Plus ($69/month): 100 Conversations
Business ($139/month): 210 Conversations
Small Enterprise ($349/month): 550 Conversations
Enterprise ($699/month): 1200 Conversations
Enterprise Plus ($11049/month): 2000 Conversations
No Help Desk Software will manate to cater to all the requirements of a business. While key features of HP Service Manager and Banckle Live Chat are important you should also thoroughly examine the integrations offered by a given software. In many cases your team will already be making use of some other SaaS software in your company and it’s always wiser to choose services that integrate well with one another. If you do that you will be able to be certain of a smooth exchange of data between your teams and software used, which can really reduce time wasted on migrating between one solution and the next.
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