Zendesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Easy Screen Sharing
- Secure Guest Access
- 256-bit SSL encryption Security
- Drag and Drop File Sharing
- Unlimited Chatrooms
- Full Customization
- Fully Searchable
- Synchronization Access Devices and App
- Searchable History
Pricing Info
Pricing Info
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
HipChat Basic – Free
- Mac, Windows, iOS, and Android
- Group chat and IM
- Guest access
- Unlimited integrations
- 5GB File Storage
HipChat Plus – $2/user/month
All HipChat Basic features plus:
- 1-to-1 voice and video calling
- 1-to-1 screen sharing
- History retention controls
- Unlimited File Storage
- Unlimited Searchable Message History
Integrations
Integrations
HipChat supports integrations with the following business systems and applications:
- Aha!
- Airbrake
- Alias
- AnsswerHub
- Appear.in
- Asana
- Axosoft SocialConnect
- Bamboo
- Bitbucket
- Biztera
- Blossom
- Bonusly
- Boundary
- Bugsnag
- Capistrano
- CircleCI
- Close.io
- Codeship
- Confluence
- Crashlytics
- Datadog
- Desk.com
- DoneDone
- Enchant
- Envoy Visitor Registration
- Exceptional
- Fastlane
- Freshdesk
- Geek Advent
- Github
- GoToMeeting
- Google Cloud Platform
- Google Drive
- Google Hangouts
- Gyazo
- Help Scout
- Helpmonks
- Heroku
- HeyUpdate
- HipGif
- hpmob
- Honeybadger
- Instawell
- Intercom
- JIRA
- Jenkins
- Librato
- Loggly
- MailChimo
- Munin
- Netuitive
- taskblitz
- ZeroCater
- ZenDesk
- Zapier
- Wunderlist
- WorkingOn
- WordPress
- Woopra
- VictorOps
- UserVoice
- Trello
- Travis CI
- teamCity
- Telzio
- StatusPage.io
- Status Hero
- Screenhero Slash Command
- Server Density
- Runscope
- Redmine
- Reamaze
- Raygun
- Quote of The Day
- Pivotal Tracker
- Pingboard
- Pingdom
- PagerDuty
- Panopta
- Opsmatic
- Opsview
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expedia, Netflix, Dropbox, Salesforce
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HipChat is a communications platform designed specifically for business team chatting.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Level 6, 341 George St
Sydney, NSW, 2000, Australia
HipChat Comparisons
Popular HipChat Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
Both HipChat and Zendesk were tested by a group of reliable B2B experts who conducted a thorough examination of all crucial aspects of every software. Their final score was prepared with unique SmartScore system that provides a separate partial score to every element including: main features, client support, mobile support, security, user satisfaction and market presence. We realize useful features are not the only aspect essential to a company so we do our best to pay attention to all aspects of a product before calculating its final score.
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