What is better HipChat or Zendesk? Finding the ideal Customer Support Software product is all about comparing numerous solutions and figuring out the top program for your specific needs. Our unique algorythm will give you an instant look at the general rating of HipChat and Zendesk. For general quality and performance, HipChat scored 8.6, while Zendesk scored 9.7. On the other hand, for user satisfaction, HipChat earned 90%, while Zendesk earned 98%.
Below you can also verify their functions, terms, plans, etc. to determine what software will be more suitable for your situation. One key feature to evaluate is if the application can enable/disable restrictions on different types of users to limit the exposure of any sensitive company data.
In the event you would like to quickly find the top Communications Software according to our experts we recommend you try out the following products: Slack, RingCentral, monday.com.
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both HipChat and Zendesk were tested by a group of reliable B2B experts who conducted a thorough examination of all crucial aspects of every software. Their final score was prepared with unique SmartScore system that provides a separate partial score to every element including: main features, client support, mobile support, security, user satisfaction and market presence. We realize useful features are not the only aspect essential to a company so we do our best to pay attention to all aspects of a product before calculating its final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
