What is better HipChat or NinjaOne (Formerly NinjaRMM)? Buying the perfect Customer Support Software product is all about evaluating different solutions and determining the top application for your specific needs. Our unique system will give you a quick look at the general rating of HipChat and NinjaOne (Formerly NinjaRMM). For all round quality and performance, HipChat scored 8.6, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, HipChat earned 90%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below you can also check their functionalities, terms, plans, etc. to find out which application will be more suitable for your company. An important element to check is if the software can toggle on/off limitations on various types of users to limit the exposure of any sensitive corporate data.
In the event you need to quickly decide on the optimal Communications Software according to our review team we suggest you try out one of these solutions: RingCentral, Slack, monday.com.
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
In case you continue having doubts about which solution will be best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular every solution is and how extensive is its online presence. For example, in case of Facebook HipChat has 18000 likes on their official page while NinjaOne (Formerly NinjaRMM) profile is liked by 1486 people.
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