What is better HipChat or NinjaOne (Formerly NinjaRMM)? You have such a wide range of Customer Support Software options in today’s state of that industry that choosing the right product is often confusing. On our comparison page, you can actually compare the tool, pricing terms, available plans, and more details of HipChat and NinjaOne (Formerly NinjaRMM).
You can compare their score (8.6 for HipChat vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (90% for HipChat vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings present you with a general idea how these two software products perform. In addition, find out if the application can integrate with the company’s current business apps to promote greater productivity.
At the moment, the leading products in our Communications Software category are: monday.com, RingCentral, Slack.
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Customer Support Software will be able to cover all the needs of a business. While core features of HipChat and NinjaOne (Formerly NinjaRMM) are important you should also thoroughly explore the integrations provided by each app. Quote frequently your team will already be working with some other SaaS software in your company and it’s always better to select solutions that integrate well with each other. If you do that you can guarantee a reliable transfer of data between your teams and services, which can really reduce time devoted to migrating between one software and the other.
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